Terms of sale

Check under what conditions we sell our assortment

Seller - RAFF company with its registered office in: Głóski 19, 63-460 Nowe Skalmierzyce, Poland

Buyer - a legal person, an organizational unit without legal personality and a natural person running a business

1. Terms of sale:
1.1 The terms and conditions set out below apply to each sale, delivery of machinery, equipment and services between RAFF and the buyer.

1.2 These terms of sale constitute an integral part of all offers and contracts for the deliveries and services of the Seller, both in the current and future business relationships.

1.3 Any changes, additional agreements, suspensions, deviations or termination of these conditions require the written consent of RAFF. In case of simultaneous occurrence of two written confirmations containing divergent content or provisions, the Seller's confirmation is binding.

2. Offer:
2.1 The commercial information on the website www.raffmachines.com is not binding for RAFF and does not constitute an offer within the meaning of the Commercial Code.

2.2 The Seller's offers remain non-binding until the order is finally confirmed; in the meantime, the right to sell the goods to another buyer is reserved. The Seller is entitled to accept the offer in writing within 14 days of its receipt. The order is considered accepted at the moment of payment of the deposit on the machine or device by the Buyer.

2.3 Arrangements and additional arrangements require written confirmation for their validity.

2.4 The terms of deliveries and services provided are set individually between the Buyer and the Seller, depending on the size and complexity of the service provided and the distance between the entities. In the event of failure to meet the agreed deadlines for reasons beyond the control of the RAFF, withdrawal from the contract due to delay is excluded.

3. Prices:
3.1 The prices included in the offer are net prices for the machine after the service.

3.2 The prices quoted do not include VAT. The prices are given in Polish zlotys (PLN) or euro (EUR).

3.3 RAFF reserves the right to make changes to prices and products before placing an order by the buyer.

3.4 The sale price is valid on the terms: INCOTERMS 2010.

4. Payment and process:
4.1 After the offer is accepted by the Buyer, a pro-forma invoice be issued.

4.2 After payment of the deposit to the machine, the RAFF Company begins servicing and preparing the machine for operation and transport.

4.3 The buyer is informed about the completion of the service.

4.4 A VAT invoice is then issued.

4.5 After paying 100% of the price, the machine is ready for pickup or shipment.

Attention!!! We only release the machines after setting the full amount from the invoice.

5. Delivery of devices:
5.1 The delivery of the devices is based on the International Rules of Trade:
INCOTERMS 2010 on the terms of: FCA
Conditions: FCA

"The seller bears the costs of transport, loading and insurance until the goods are delivered to the first carrier, indicated by the buyer, in the designated place. Goods are considered delivered at the time of loading by the carrier, at this point the risk of damage or loss of goods to the buyer is transferred. "

6. Warranty:
6.1 The warranty for used machines and devices after the service includes 14 calendar days from the date of delivery to the Buyer.

6.2 The warranty for new machines and devices covers a period of 12 months from the date of commissioning the device and not longer than 13 months from the date of sale.

6.3 The warranty for new and used machines and devices after the service covers the territory of Poland only. All repairs outside Poland are payable and the repair conditions are set individually. The warranty covers parts or elements of machines that have failed without user's fault. As part of the warranty, repairs may be made after delivery of the device to the Seller's - RAFF company.

6.4 The list of parts replaced in the machine or device after the service will be included in the WZ or CMR document.

6.5 The warranty for used machines and equipment after the service covers only mechanical and electrical components. It does not include electronic components such as: controller, limit switches, etc.

6.6 Defects caused by improper use of the machine will not be taken into consideration, possible repair and service in this case will be at the cost of the buyer.

6.7 Service of the machine in the above-mentioned cases is payable.

6.8 In the event of a major fault, the machine will be repaired at the headquarters of the RAFF company, hereinafter referred to as the Guarantor, in Głóski 19.

6.9 Costs of transports before and after the warranty are covered by the Buyer.

6.10 Warranty repair covers only defects caused by the causes inherent in the device sold.

6.11 The warranty repair shall be performed in the shortest possible time, not exceeding 30 days from the date of accepting the device for service. If it is necessary to import spare parts, the repair period may be extended. After the repair has been carried out, the warranty period continues to be extended by the repair time.

6.12 The Guarantor undertakes to remove defected devices discovered during the guarantee period, by repairing or replacing it with a device free from defects. The Guarantor decides about the method of removing the defect.

Damaged and replaced parts or devices become the property of the Guarantor.

6.13 The Guarantor may refuse to perform the warranty repair or completely waive the warranty in the case of incomplete repair, unauthorized repairs or maintenance, structural changes, use of the device for purposes not intended for the purpose and re-configuration or expansion of the device by a person not authorized by the Guarantor.

7. Complaints:

7.1 Defects of devices after the service should in any case be advertised immediately after their detection, at the latest within 14 calendar days from the date of release of the goods from the warehouse to the Buyer.

7.2. The Buyer may only advertise the parts or scope of the service listed in the "Agreements with the Customer"

7.3 If the Buyer submits a complaint after 14 days from the date of release of the goods from the warehouse, the service of machines or devices is payable.

7.4 The right to return by the Buyer after 14 days from the date of release from the warehouse is excluded.

8. Other provisions.

8.1 Non-compliance of one or more of these provisions with the Act or their legal ineffectiveness resulting from another reason does not affect the validity of the remaining provisions of the contract. In this case, the parties to the contract undertake to adopt a substitute regulation, in the best possible manner, which reflects the economic purpose of the ineffective provision.

By placing an order, the Ordering Party accepts the above Regulations.